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How long does it take to get to the airport from the car park?

The distance varies from product to product but the information is clearly displayed next to the option you have selected. Transfer times are usually around 5 minutes.

What time should I arrive at the car park?
Allow at least half an hour before your first check-in time.
How long will I have to wait for the shuttle bus?
The shuttle buses run on demand, waiting times vary but should never be longer than 20 minutes.
Do I need to leave my car keys?
Yes, unless otherwise stated.
How do I get from the car park to the Airport and back again?
All of the car parks have a courtesy shuttle available to clients to take you to and from the airport. This is a free service integrated in the price of your booking. The car park will give you a telephone number to ring on your return.
Can I book short notice?
Yes you can, but please remember to print off all of your information. Should a service be unavailable online, please contact the admin team by phone to see if we can offer you an alternative.
How secure are the car parks?
Off-airport car parks are normally accredited with AA security certificates issued by the Police. Most of the car parks have a combination of security patrols, high level fencing and CCTV. Click the “More Info” button for more information on each car park.
Before I book where is the car park?
Please click on Maps and Directions button.
What is Meet and Greet or Chauffeur Parking?
This is easily our most luxurious product - simply drive direct to the airport terminal where you will be met by a fully insured chauffeur who will help you with your luggage before taking your car to a secure storage facility for the duration of your trip. Your car will be waiting at the terminal on your return. Simple and efficient - the way we like it! Please note Airport Meet and Greets operate differently. You drive to a drop off area close to the terminal and hand your keys in at a kiosk. Your car will then be securely parked for you.
What do I do if I exceed the 8/15 day parking package?
You can pay the additional days locally at the hotel/car park, on your return
Why pre-book?
Most of our prices represent substantial savings compared to turning up on the day.
Is there an extra discount for booking more than one vehicle at a time?
Discounts are applied to all vehicles but only one booking fee is charged when booking in more than one vehicle at a time.
Can I pay on arrival?
Skypark Secure is a pre booking agent, therefore all clients must book before arriving at the car park.
Why is a week calculated as 8 days and two weeks calculated as 15 days?
Our website takes the day you are departing and the day you are returning as whole days, therefore a two week trip would be 15 days inclusive.
What is on-airport car parking?
The car park is situated within the airport perimeter.
What does Gate price mean?
Gate price is the term used to mean paying on arrival or on-site, these prices can usually be from 10% to as much as 60% higher than the pre-booked price online.
I cannot print my confirmation what do I do?
If you are unable to print off your confirmation, firstly make a note of your reference number, the telephone number for either the chauffeur or car park and any directions you may require. Secondly please contact Customer Services by either telephone 0870 042 9601 or by e-mail ( for a second confirmation to be forwarded to you. (Please note: Customer Services is only available during office hours.
What do I do once I have booked?
Once a payment has been taken, the screen will tell you that your booking has been successful and that you are to click on the link and print off your confirmation and present it at the car park.
What is off-airport car parking?
A car park, outside the airport perimeter.
Can I book by telephone?

Yes you can. Please contact our admin team on 0870 042 9601 during office hours to make a booking. Monday – Friday 9:30am to 5pm

Please have to following ready:

  • Correct flight dates and times
  • Terminals and flight number’s if appropriate
  • Personal details e.g. Address, telephone and e-mail information.
  • Vehicle details
  • Payment details

Not having this information available may delay the booking process.

Do I have to give my e-mail or telephone numbers?
Your e-mail address is required to send your confirmation, unless you have booked by the telephone and request your confirmation posted. Your mobile telephone number is required for all Meet & Greet bookings and a booking cannot be processed without it.
How secure is the website when making a payment?

All online payments are made through the Realex secure payment system. You will receive an e-mail confirmation from Realex confirming your payment (please retain this for your own records). Realex Payments are certified and approved by several leading financial institutions. Their systems and security controls are based on current industry standards. There are several layers of technology in place to ensure the confidentiality, authentication and integrity of your information.

Can you confirm my booking by post?
Yes please contact our admin team who will arrange this for you. 0870 042 9601
Can I pay by cheque
Yes you can, please contact our Admin team on 0870 042 9601 to make a booking. Please note: Your booking will not be confirmed until we have received your cheque.
What happens if we return early?
Please contact the car park or chauffeur to have your vehicle ready for your return. Refunds however, cannot be made for unused or part stays.

Holiday Extras / Official On Airport Products Only:

Holiday Extras cannot refund for unused or part stays
What do I do if I want to cancel my booking?
You can either send an e-mail with your Merchant Cart ID to request a refund or simply contact our admin team via the telephone on 0870 042 9601 or email: ( during office hours Monday to Friday 9:30 am to 5pm. As long as the requested notice is given we will be happy to refund you.

Advance products have a no cancellation or amendment policy and as such no refunds will be given for these products.

For Holiday Extras / Official On Airport Products only:

You can cancel your car parking by following the link below:


All services: 72 Hours notice prior to departure must be given.

Any clients booking where they have not complied with on screen booking requirements (e.g. phone for availability etc.) and who have been unable to park will not be subject to a refund. Booking Fees and MMS charges are non-refundable.

No refund is available for unused part stays.

Please refer to terms and conditions ?

Holiday Extras / Hotels / Official On Airport Products only:

Unfortunately we are unable to offer a refund on past date bookings as per our terms and conditions.No refund is made for airport hotel cancellations within 24 hours of the stay date. An admin fee of 15 pounds per room per night applies to all other airport hotel cancellations, and to amendments where these result in a reduction on the number of rooms and nights originally booked.

No refund is made for cancellation of parking bookings on the day of travel or afterwards. An administration fee of 7pounds and fifty pence per booking applies to all other cancellations. No refund is available for unused part stays.

The following exclusions apply to price comparisons that will be considered as part of any claim made under this guarantee:

1. Prices from other suppliers that are conditional on buying other products
2. Prices that are part of a customer loyalty, members or loyalty reward scheme
3. Prices that are part of a staff discount scheme
4. Prices that are part of any other discount or special offer deal
5. Combined hotel-with-parking products.


How do I change my flight dates or times?
Please contact our admin team on 0870 042 9601 to make an amendment. Please have your merchant cart id, amendment, and payment details ready. Amendments are charged at 7 pounds and fifty pence

Holiday Extras / Official On site products only:

Your airport parking or airport hotel booking can now be amended on our website by following the link below:


I have lost my confirmation?

The easiest way to obtain a copy of your confirmation is to login to your account using the username and password sent to you via email when you made your booking and printing a copy of your confirmation from within your member area.

If you have a problem please contact our admin team (within office hours only Monday ? Friday 9:30am ? 5pm) to have a copy sent to you. Maps and Directions are also available on our home page for clients to print off.

For Holiday Extras / Official On Airport Products only:

If you require a second confirmation please click the following link:


How do I obtain a VAT or credit/debit card receipt?
Please contact our admin team department on 0870 042 9601 with your booking reference, or e-mail to: (

Holiday Extras / Official On Airport Products Only:

The price is displayed on your voucher. If you need a VAT invoice please e-mail us with your booking reference.
How do I make a complaint?

We take complaints very seriously. Please send your complaints by either e-mail, fax or by post.

E-MAIL – (For the attention of Customer Services)

FAX – 01253 362858 (For the attention of the Customer Services Dept)


Customer Services

Skypark Secure
Unit 3B
Sycamore Trading Estate
Squires Gate Lane

You should receive a response within 7 working days of us receiving you complaint.

Please note: That Skypark Secure is a booking agent only and cannot be held responsible for any complaints in relation to damage or the service itself. Clients are to contact the car parks or chauffeur companies directly in these cases. Before leaving the car park or airport.